Even more than other industries, Wall Street is clearly in a rush to turn the page on this extended era of virtual work. Executives, employees and those who follow the industry point to a range of factors for this.
First, there are the cultural concerns. Zoom calls and Slack messages are no substitute for in-person bonding and training. Others worry about the cybersecurity and risk management vulnerabilities inherent in businesses that conduct billions of dollars of transactions every day.
At its core, banking is a face-to-face business — and no one on hyper-competitive Wall Street wants to lose a deal because of a slow WiFi connection.
“You’re creating your own unlevel playing field if you are working from home while your competition is out seeing clients face-to-face,” said Mike Mayo, a veteran banking analyst at Wells Fargo. “The banking industry certainly seems intent on getting employees back to the office. But it’s much more pronounced on Wall Street, where the degree of competition has always been several levels above the rest.”
‘The war for talent’
Marshall Sandman, a 29-year-old former Goldman Sachs investment banker, said Wall Street is rushing back to the office in part because of a desire to reestablish the traditional mentor/mentee model.
The buzz of the trading floor
Art Hogan, a 35-year veteran of Wall Street, fears the industry has lost 18 valuable months of the kind of informal training and camaraderie that happens around the watercooler.
“That’s what banks fear they are missing,” said Hogan, who serves as chief market strategist at National Securities Corp. “What I miss the most is having morning meetings in person and being able to read the room. It’s hard to do that on Slack or Zoom.”
Hogan added that trading floors feed off the hum created by human activity. “If you see people working hard and on the phones, that excitement generates more activity. That’s what bankers in general and trading floors in particular are missing. That buzz,” he said.
Cyber and legal headaches
Dennis Kelleher, the CEO of Better Markets, a group that lobbies for tougher oversight of Wall Street, said banks should be in a rush to get back to the office as soon as possible because the virtual environment poses serious risk management challenges for this heavily-regulated industry. He pointed to everything from recordkeeping and monitoring communications to understanding what positions people are taking with bank capital.
“As best we know, nothing major has gone wrong. But that doesn’t mean something didn’t and we don’t know,” Kelleher said. “And we don’t know how many near-misses there were.”
Susan Gross Sholinsky, a lawyer at Epstein Becker Green who has advised financial services firms on back-to-work decisions, said regulatory concerns are a major factor behind the desire for Wall Street to get back to the office.
“Employers are concerned about confidentiality of client information, especially in light of the dollars that can be involved,” Sholinksy said in an email.
And then there’s the cyber factor.
“Cybersecurity risks go up exponentially in a virtual workplace,” said Kelleher.
Working from home vs. living at work
Dan Suzuki, deputy chief investment officer at Richard Bernstein Advisors, has noticed it’s the managers who are much more eager to get back into the office than lower and mid-level employees.
“A lot of analysts and junior employees are in no rush to return to the office. People who live outside the city have zero desire to come back,” he said.
Brahm Pillai, a managing director at SkyBridge Capital, said he was initially caught off guard by the return.
“For midlevel management and people like myself who have young kids at home, it’s very difficult to transition unless you have childcare in place,” Pillai said.
Ann Berry, who worked at Goldman Sachs for 17 years, said it’s been clear for months that the leaders of Wall Street wanted to turn the page on virtual work. “No one was surprised the marching orders to get back to the office were coming. I do think that perhaps more of a transition phase was expected,” said Berry.
Berry added that while many employees want the flexibility to work from home, they are also eager to collaborate, have a sense of community and want a better work-life balance.
“Going back to the office puts a very clear boundary on the workday,” she said. “The problem with work from home is now you live at work.”
The push by Wall Street leaders to get back to the office also serves to deliver a powerful vote of confidence in New York City, which at one point was the epicenter of the pandemic. It could persuade other industries to return earlier than they otherwise would.
And that is crucial for Wall Street’s commercial real estate clients and investors hurt by empty office buildings, not to mention the restaurants, bars and bodegas that rely on a steady stream of office workers.
“There is a desire to establish some confidence in New York City and the safety of offices,” said Pillai. “We don’t want to give up on the city just because we had a tough 2020.”
But workers want flexibility
Still, Sandman, the venture capital executive and former Goldman banker, said younger generations will insist on the option to work remotely long after Covid.
“I like the people I work with, but the reality is this flexibility gives me more time to be better at my job,” he said.
One senior executive on Wall Street told CNN Business that this issue has already come up in job interviews, with at least one candidate flatly refusing to come in five days a week. The person ended up pulling himself out of contention for the position.
Sandman said Wall Street’s rush back to the office risks tipping the scales in the war for talent even further in the direction of Silicon Valley.
“If your friends working at Google, Hulu and Twitter get to work from home,” he said, “the bar for what banks need to do to attract talent just got even higher.”